CLEAR EXPECTATIONS

Privacy & booking terms

These terms explain how this booking service works. Contact Leo at 702-542-2993 before booking if you have questions.

Your appointment

Booking requests reserve the selected time and are reviewed for location, access, vehicle condition, and scope. Online booking is available only for the ZIP codes Leo serves, shown when you book. A pay-at-appointment request remains marked as requested until Leo confirms it. The review deadline is shown on your saved request. An unpaid request that remains unconfirmed is released at the next scheduled check after that deadline. Check your private booking page for current status; notices are queued when email is configured. Successful online payment records payment for the reserved appointment, and protects it from automatic release. Leo must still confirm the appointment after reviewing service access and scope. Make sure you have permission to have the vehicle detailed at the location you give, with safe access around the car.

Prices and service scope

Your booking shows the price for the package and vehicle size you selected. Any additional work due to unusually heavy soiling, oversized vehicles, or a special request must be discussed and agreed before the work begins. Appointment lengths are planning estimates. Recurring reservations create individual visits, with no automatic subscription or repeat charges.

Changes and cancellation

The current change cutoff is shown when you book and in your management page. Outside that window, use your saved private link to move or cancel an individual visit. Inside that window, contact Leo. Before you cancel, your booking page shows what happens to any payment. When automatic refunds are on, cancelling a visit paid online within the self-service window refunds that visit’s price to the original payment method; card refunds usually take 5–10 business days to appear. Payments made to Leo directly are returned by Leo. If Leo cancels a paid visit, he refunds it unless you agree otherwise. Weather, access, or safety issues may require rescheduling.

Payments

Online payments use Stripe-hosted checkout. This website does not store card numbers or wallet credentials. Credit and debit cards, Apple Pay, and Google Pay are available when the business payment account is activated and the customer’s device and wallet are eligible. Payment is recorded as paid only after verification. Offline payments are recorded by the business owner after receipt.

Information we collect

The booking service stores your name, email address, phone number, service address, vehicle details, appointment selection, your answers about parking, power and permission at the location, and any notes you provide. This information is used to schedule and deliver your detail, manage the customer relationship, and keep payment records. Stripe processes payment information separately under its privacy policy.

Your private booking link

The management link acts as an access key to your appointments. Keep it private. Anyone who has the complete link can view and manage those reservations. When email is enabled, the link is emailed to you with your request, along with a confirmation, a reminder before your visit, and notices about changes, cancellations and refunds. These are service messages about your booking, not marketing. Emails are sent through Resend, our email provider. Leo can also contact you directly using the details you provide.

Arrival estimates and client messages

When an owner chooses to calculate an arrival estimate, the browser asks for their current location. That location and the appointment address are sent to TomTom to estimate driving time with traffic. The website does not save the owner’s coordinates or route response. Estimates can change. Google’s Terms of Service and Privacy Policy apply to this feature. Client texts are editable drafts opened in the owner’s messaging app; the owner reviews and sends them. The website does not schedule texts or track their delivery.

Arrival estimates and client messages

Owner access and data requests

Business records are visible only to approved owner accounts. To request a correction or deletion of your information, contact Leo. Records needed for financial or legal requirements may need to be retained. This website uses server storage for bookings and does not require third-party advertising or analytics cookies.

Contact

Leo’s Auto Detailing LV · Las Vegas, Nevada
702-542-2993